How Can We Help?

Frequently Asked Questions

Can I extend my deadline to resubmit my revised paper?

Please email the Editorial Office via email or the manuscript submission system quoting your manuscript ID and how long you require.  Please note, you can extend the deadline to resubmit after the original deadline has expired.

How do I format my paper?

For all writing and formatting guidelines, please visit the Authors page for article type specifications, and consult the Author Hub where you can also refer to our formatting checklist to make sure you have covered everything upon submission.

How can I track my submitted paper?

You can find the status of your manuscript on your Author Dashboard on the manuscript submission system.  If you are confused by the terms, please find explanations on the status terms here as well as an explanation of the publishing process at BMJ.

I don’t understand the editorial or reviewer’s comments

If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification.  Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.

My paper has been accepted, what happens next?

Your paper will be checked by our Editorial Office and a payment email will be sent out to you regarding the article processing charge, if you have not received this email within a week please email the Editorial Office.  After payment has been received, your paper will be typeset and you will be sent proofs of your paper.  If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.

Can’t find what you’re looking for?

If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines.  If you are a reviewer looking for advice, please visit our Reviewer page.  If you still can’t find what you’re looking for, please find the relevant contact details below.

Contact Us

Customer support

Customer Services website

For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.

Editorial office

BMJ Open Editorial Office
BMA House
Tavistock Square
London, WC1H 9JR
UK

Email: info.bmjopen@bmj.com
Tel: +44 (0)207 387 4410

For queries relating to your manuscript before acceptance, or contact us via the manuscript submission system using your manuscript ID.

Production team

Production Editor
Email: production.bmjopen@bmj.com

For queries relating to your manuscript after it has been accepted.

Supplements

Guidelines for publication of supplements to BMJ Journals

For further details please contact Richard Sands (Associate Publisher).
Email: rsands@bmj.com

Permissions

Please refer to our Permissions guidelines

Press enquiries

Guidance on BMJ Media Releases

Media enquiries only (9:00 to 17:00)

Email: mediarelations@bmj.com

If you have a media-related enquiry, or you are a journalist needing copies of papers or press releases, please contact the Media Relations team at:

For urgent out of hours enquiries please call:
Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030

Author reprints

BMJ Reprints Team
Email: admin.reprints@bmj.com

Commercial reprints except USA and Canada

Nadia Gurney-Randall
Email: ngurneyrandall@bmj.com
Mobile: +44 (0)7866 262344
Reprint form

Commercial reprints North America

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Email: ray.thibodeau@contentednet.com
Mobile: +1 215 933 8484
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