Patients' perceptions of nurse staffing, nursing care, adverse events, and overall satisfaction with the hospital experience

Nurs Econ. 2004 Nov-Dec;22(6):295-306, 291.

Abstract

Noticeably absent in the discussions surrounding nurse staffing and adverse events is the patients' perspective, except for their satisfaction with various aspects of their hospitalization experience. The results of a study undertaken to test a theoretical model of patients' perceptions of nurse staffing, the nursing care they receive, self-reported adverse events, and overall satisfaction with the hospital experience are presented. Perception of nurse staffing only weakly predicted the number of adverse events reported by patients, but was a strong predictor of the perception of nursing care received, and the perception of nursing care received was the only significant predictor of overall satisfaction with the hospital experience.

Publication types

  • Research Support, Non-U.S. Gov't
  • Validation Study

MeSH terms

  • Academic Medical Centers
  • Factor Analysis, Statistical
  • Female
  • Florida
  • Hospitals, Community
  • Humans
  • Inpatients / psychology*
  • Male
  • Middle Aged
  • Models, Psychological
  • Multivariate Analysis
  • Nursing Administration Research
  • Nursing Care / psychology
  • Nursing Care / standards*
  • Nursing Methodology Research
  • Nursing Staff, Hospital / supply & distribution*
  • Outcome Assessment, Health Care
  • Patient Satisfaction*
  • Personnel Staffing and Scheduling / standards*
  • Predictive Value of Tests
  • Quality Indicators, Health Care
  • Sensitivity and Specificity
  • Surveys and Questionnaires / standards*
  • Texas
  • Workload