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Putting ethnography to work: the case for a cognitive ethnography of design

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Abstract

The methods of ethnography and cognitive psychology are frequently set in opposition to each other. Whilst such a view may be appropriate in defining pure, or prototypical, classes of each activity, the value and necessity of such a distinction is broken down when researchers are goal-directed to study complex work domains in order to foster technological change. In this paper, we outline a rapprochement of these methods, which we term cognitive ethnography. The value of qualifying ethnography in this way is to emphasize systematically the differences between ethnography as a radial category and the kinds of legitimate method used to study work practices which are often referred to as ethnographic, but which in practice differ in important ways from prototypical ethnographic studies. Features of cognitive ethnography such as observational specificity, verifiability and purposivenes challenge many of the tenets of a pure ethnographic method, yet they are essential for studies that are undertaken to inform technological change. We illustrate our arguments with reference to a project to develop a tool for supporting design re-use in innovative design environments.

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      Applied ethnography is another option that differs from traditional ethnography. Just like micro-ethnographies it involves the study of snapshots of ongoing behaviour in particular settings (Ball & Ormerod, 2000; Van Marrewijk, Veenswijk, & Clegg, 2010). Secondly, its emphasis is somewhat less on complete independence of the ethnographer and his or her focus and more on certain organizational goals that have been identified interesting for the study beforehand.

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