Patients’ reported actions in the absence of PERMSS or if a service had been available but was associated with a cost (n=1511)
| Criteria | Action | Number (%) |
|---|---|---|
| Action if unable to obtain medicine from the pharmacist | Missed dose(s) and presented at the GP surgery during surgery hours | 756 (50.0) |
| Presented at the walk-in centre or urgent care centre | 499 (33.0) | |
| Presented at accident and emergency | 166 (11.0) | |
| Called NHS 111 | 30 (2.0) | |
| Other | 60 (4.0) | |
| Action if required to pay for the medicine | Paid for emergency supply | 921 (61.0) |
| Missed dose(s) and presented at the GP surgery during surgery hours | 287 (19.0) | |
| Presented at the walk-in centre or urgent care centre | 212 (14.0) | |
| Presented at accident and emergency | 60 (4.0) | |
| Called NHS 111 | 30 (2.0) | |
| Other | 1 (0.0) |
GP, general practitioner; NHS, National Health Service; PERMSS, Pharmacy Emergency Repeat Medication Supply Service.