Positive themes
| Themes | Number of comments made/percentage of positive comments | Sample comments |
|---|---|---|
| 1. The quality of care | 3343 (33) | “NHS cancer care is excellent” “We have always received first class treatment” |
| 2. Particular services/teams | 2765 (27) | “Both chemotherapy and radiotherapy teams were amazing” |
| 3. The quality of professionals | 2700 (26) | “They were so thorough. Everyone treated me like a person and not a number” |
| 4. Speed and efficiency | 688 (7) | “Everyone acted so quick: appointment, scans, operation” |
| 5. Support and attention | 627 (6) | “Everyone was sensitive, articulate and emotionally supportive” |
| 6. Being part of clinical trials | 67 (0.6) | “Speedy assessment and good monitoring during clinical research” |
| 7. Food | 42 (0.4) | “The food menus—explaining which choices would ‘build you up’ or ‘gluten free’, were very good” |
| Total | 10 232 (100) |
NHS, National Health Service.