Call outcomes (out-of-hours and in-hours)
| Out-of-hours | In-hours | |||
|---|---|---|---|---|
| Outcomes | Number of calls | Per cent of calls | Number of calls | Per cent of calls |
| 999 contacted for patient | 73 117 | 6.9 | 5743 | 2.6 |
| Patient sent to A&E via ambulance | 7759 | 0.7 | – | – |
| Patient advised to go to A&E | 54 046 | 5.1 | 11 825 | 5.3 |
| Patient advised to visit out-of-hours centre | 361 918 | 34.1 | – | – |
| Home visit to patient by doctor | 129 306 | 12.2 | – | – |
| Patient advised to contact own GP practice | 88 850 | 8.4 | 42 876 | 19.2 |
| Doctor to phone patient | 74 809 | 7.0 | – | – |
| Patient advised to contact dentist | – | – | 61 803 | 27.6 |
| Patient advised to contact pharmacist | 23 988 | 2.3 | 4052 | 1.8 |
| Patient advised to contact other HP* | 7230 | 0.7 | 1648 | 0.7 |
| Service clinician to phone patient | 74 356 | 7.0 | 47 268 | 21.1 |
| Nurse to phone patient | 34 534 | 3.3 | – | – |
| Patient given self-care advice | 108 152 | 10.2 | 16 084 | 7.2 |
| Information provided | – | – | 20 418 | 9.1 |
| Other† | 23 282 | 2.2 | 11 974 | 5.4 |
| Total | 1 061 347 | 100 | 223 691 | 100 |
*Other HP (eg, midwife, dentist, optician, etc).
†Outcomes occurring in less than 0.5% of out-of-hours calls or less than 0.5% of in-hours calls were grouped together as ‘other’.
GP, general practitioner; HP, health professional; N, number.