Table 1

Overview of study phases

Project phases
Phase 1:
Clinical audit of emergency supplies in participating pharmacies over two 4-week collection periods
October–November 2012 and April 2013
Phase 2:
Semistructured telephone interviews with pharmacists working at pharmacies across North West England
February–April 2013
Phase 3:
Follow-up telephone interviews with service users who received emergency supplies/loans of prescription-only medicines
April–May 2013
Phase 4:
Qualitative interactive feedback sessions with medical practice teams
October–November 2013