Patient encounter average time intervals as a function of relative crowding status determined by the SONET score
| Average time spend of patients at different phases (min±SD) | ||||||
|---|---|---|---|---|---|---|
| Arrival to triage | Triage encounter | Triage to patient placed in an examination room | Patient placed in an examination room to patient seen by a healthcare provider | Patient seen by a healthcare provider to disposition decision | Disposition decision to patient departure from UCC | |
| Not-overcrowded | 6.8±6.4 | 2.3±2.2 | 17.4±25.7 | 30.3±30.7 | 54.8±57.5 | 19.6±17.4 |
| Overcrowded | 7.9±6.8 *p<0.001 | 2.5±2.2 *p=0.097 | 38.5±35.6 *p<0.001 | 39.4±33.8 *p<0.001 | 56.1±63.0 *p=1.000 | 21.0±20.8 *p=0.267 |
| Severely overcrowded | 10.6±8.1 †p<0.001 | 2.8±2.5 †p=0.210 | 60.9±52.7 †p<0.001 | 31.3±30.0 †p<0.001 | 57.6±69.2 †p=1.000 | 21.3±21.0 †p=1.000 |
*Comparison between not overcrowded and overcrowded groups.
†Comparison between overcrowded and severely overcrowded groups.
UCC, Urgent Care Center.