TableĀ 1

Item content for seven questions from the General Practice Patient Survey 2012 evaluating three domains of care (access, continuity and communication), and overall patient experience

Domain of careGeneral Practice Patient Survey item content full wording
(Synoptic form)
AccessGenerally, how easy it is to get to get through to someone at your GP surgery on the phone?
(Phone access)
AccessOverall, how would you describe your experience of making an appointment?
(Making appointment)
ContinuityHow often to you see or speak to the GP you prefer (answered only by those who had a preference to see or speak to a particular doctor)
(Seeing preferred doctor)
Communication
(non-clinical)
How helpful do you find the receptionists at your GP surgery?
(Receptionist communication)
Communication (doctor)Last time you saw or spoke to a GP, how good was that GP at each of the following?
Giving you enough time; listening to you; explaining tests and treatments; involving you in decisions about your care; treating you with care and concern (five-item composite)
(Doctor communication)
Communication (nurse)Last time you saw or spoke to a nurse, how good was that nurse at each of the following?
Giving you enough time; listening to you; explaining tests and treatments; involving you in decisions about your care; treating you with care and concern (five-item composite)
(Nurse communication)
Overall experienceOverall, how would you describe your experience of your GP surgery?
(Overall experience)
  • GP, general practice.