Table 4

Primary care experience among patients with a single condition, and multiple long-term conditions

Percentage reporting a positive experience of care*
Single long-term condition
(n=265 604)
More than one long-term condition
(n=239 554)
Adjusted difference (%)OR (95% CI)p Value
Phone access85.283.4−1.70.86 (0.84 to 0.88)<0.0001
Making appointment83.981.5−2.40.83 (0.81 to 0.85)<0.0001
Seeing preferred doctor73.274.41.11.07 (1.04 to 1.09)<0.0001
Receptionist communication93.392.2−1.10.85 (0.82 to 0.88)<0.0001
Doctor communication79.877.7−2.10.88 (0.86 to 0.89)<0.0001
Nurse communication84.983.3−1.60.88 (0.86 to 0.90)<0.0001
Overall experience91.089.6−1.30.85 (0.83 to 0.88)<0.0001
  • *These percentages are predicted from multivariable logistic regression models to give the percentage of responders expected to report a positive experience should they have the same age, gender, ethnicity and socioeconomic composition as all included survey responders (this percentage is also known as recycled predictions); full results from these models available in online supplementary appendix table S2.