Type of interviews planned according to stakeholder category
| Stakeholder category | Individual interviews (total number of interviews in each HSSC) | Group discussions (number of groups of 6–10 participants in each HSSC) |
|---|---|---|
| Decision-makers and managers | ▸ Director-general Agency (1) ▸ Director-general HSSC (4) ▸ Programme directors CM (4) ▸ Programme managers CM (4) | ▸ Programme coordinators with links to CM programmes (4) |
| Case managers | ▸ Practitioners playing an important role in CM (12) | |
| Medical teams | ▸ Directors of professional services (4) ▸ Presidents of the physicians, dentists and pharmacists council (4) | ▸ Executive members of the physicians, dentists and pharmacists council (4) ▸ Territorial tables on primary care medicine (4) ▸ Territorial tables on specialised medicine (4) |
| Professional teams (nurses, social workers, others) | ▸ In close contact with frequent users in HSSC (4) ▸ In close contact with frequent users in the community (primary care) (4) | |
| Pharmacists and community organisations | ▸ Community pharmacists (4) ▸ Community organisations (4) | |
| Patients and family caregivers | ▸ In years 2 and 3: frequent users having experienced the most and the least improvement in quality of life (32) | ▸ Frequent users of services (4) ▸ Family caregivers (4) |
CM, case management; HSSC, health and social services centre.