Communication support programme content—sections and specific goals of the telephone booster session
| Section | Specific goals | |
|---|---|---|
| 1 | Review of last oncology consultation | ▸ Explore what questions were asked in consultation ▸ Explore what information was received in consultation ▸ Explore success or otherwise of communication strategies developed in face-to-face meeting |
| 2 | Explore new or outstanding information needs and concerns | ▸ Explore unaddressed questions and concerns ▸ Explore new questions and concerns |
| 3 | Planning for future consultations | ▸ Assist patient in planning for next consultation by choosing questions they may like to ask and discussing how and when to ask questions ▸ Reiterate how to use QPL and how to plan for future consultations ▸ Offer to answer questions |
QPL, Question Prompt List.