Table 2

Relevant items of instruments to measure aspects of a caring culture within hospitals

InstrumentFormulation of relevant itemsPercentage relevant items
Professional Practice Environment Scale36*Freedom to make important patient care and work decisions
Adequate support services allow me to spend time with patients
Enough time and opportunity to discuss patient care problems with other staff
Not being placed in a position of having to do things against my professional judgment
Person-Centered Climate Questionnaire—patient version30 31A place where I feel welcome
A place where it is easy to talk to the staff
A place where the staff takes notice of what I say
A place where the staff come quickly when I need help
A place where the staff uses language I can understand
A place which is neat and clean
A place where the staff have time for the patients
A place where I have choices, for example, what to wear
Scale for care quality climate35There is an emphasis on patient-focussed care in this organisation
As a patient, I would be happy to have care provided by this organisation
Person-Centred Climate Questionnaire—staff version32 33A place where the staff use a language that the patients can understand
A place where it is easy for the patients to keep in contact with their loved ones
A place where it is easy for the patients to talk to the staff
A place where the patients have someone to talk to if they so wish
Staff questionnaire34I feel accountable for the care I give to my patients
Patient care is organised around the needs of the individual patient
  • *The instrument was included after the Delphi study. Items were evaluated by the research team.

  • Items of the Swedish language ‘Person-Centered Climate Questionnaire—patient version’ and the Swedish language ‘Person-Centered Climate Questionnaire—staff version’ are, after forward and back translation, identical to the English language versions and therefore not presented in this table.