Table 2

Numbers (percentages) of women who agreed/strongly agreed with various questions concerning their labour/delivery experience

ItemControl period N=1000Intervention period N=1000ItemControl period N=1000Intervention period N=1000
Overall satisfaction with doctors’ communication skills during labour/delivery619 (62)713 (72)Did the doctor listen to you with concern and without interrupting you?413 (46)551 (58)
Did the doctors identify themselves?132 (13)118 (12)Was the doctor engaged in other issues, so you felt being unattended and annoyed?165 (17)67 (7)
Did the doctor greet you?208 (21)323 (32)Did you feel let down by the way he/she was dealing with you?66 (7)31 (3)
Did the doctor look at you when talking to you?434 (43)599 (60)Did the doctor explain all the steps before doing the clinical exam?249 (25)278 (29)
Did the doctor show interest in you as a person?393 (39)329 (33)Did the doctor explain the findings from the clinical exam?326 (34)399 (41)
Did the doctor insult you?55 (6)29 (3)Were you annoyed by the doctor explaining all the findings?40 (5)73 (10)
Did the doctor use humour to comfort you?78 (8)118 (12)Did the doctor explain all the alternative choices to you?176 (23)145 (17)
Did the doctor use any terms to calm you down?363 (36)419 (42)Did the doctor help you in making decisions?175 (29)158 (23)
Did the doctor use his/her hands to assist you or to reassure you?314 (32)409 (42)Was the doctor annoyed from your questions and avoided answering them?122 (14)54 (6)
Did the doctor shout or scream at you?125 (13)71 (7)Did the doctor use medical terms in explanation, thus they were not understood?77 (8)48 (5)
  • The numbers compare all the intervention clusters to the control clusters, due to missing information some of the percentages do not tie up with the total number given.