Identifying aspects of patient experience and search terms
| Relational aspects | Functional aspects |
|---|---|
| Emotional and psychological support, relieving fear and anxiety, treated with respect, kindness, dignity, compassion, understanding | Effective treatment delivered by trusted professionals |
| Participation of patient in decisions and respect and understanding for beliefs, values, concerns, preferences and their understanding of their condition | Timely, tailored and expert management of physical symptoms |
| Involvement of, and support for family and carers in decisions | Attention to physical support needs and environmental needs (eg, clean, safe, comfortable environment) |
| Clear, comprehensible information and communication tailored to patient needs to support informed decisions (awareness of available options, risks and benefits of treatments) and enable self-care | Coordination and continuity of care; smooth transitions from one setting to another |
| Transparency, honesty, disclosure when something goes wrong |