Table 4

Missing data, means (SD) for NORPEQ items and scale scores

FinlandNorway*National NorwaySwedenFaroe
nMissing, n (%)Mean (SD)nMissing, n (%)Mean (SD)NMissing, n (%)Mean (SD)nMissing, n (%)Mean (SD)nMissing, n (%)Mean (SD)
NORPEQ score3821 (0.3)75.3 (14.92)2431 (0.4)74.37 (15.69)10 849230 (2.1)77.03 (16.3)40012 (2.9)78.57 (16.11)51437 (6.7)75.45 (16.43)
Were the doctors understandable?3812 (0.5)3.88 (0.84)2386 (2.5)4.0 (0.80)10 766313 (2.8)4.08 (0.84)3998 (1.9)4.07 (0.81)50744 (8)3.86 (0.91)
Did you have confidence in the doctors' professional skills?3794 (1.0)4.21 (0.72)2395 (0.2)4.13 (0.69)10 745334 (3.0)4.2 (0.8)4007 (1.7)4.31 (0.71)50744 (8)4.09 (0.87)
Did you have confidence in the nurses' professional skills?3767 (1.8)4.17 (0.62)2422 (0.8)4.07 (0.66)10 752327 (2.9)4.21 (0.74)4007 (1.7)4.26 (0.68)50942 (7.6)4.18 (0.72)
Did the nurses take care of you?3785 (1.3)4.27 (0.72)2431 (0.4)4.14 (0.81)10 773306 (2.8)4.2 (0.78)3998 (1.9)4.34 (0.78)51338 (6.9)4.29 (0.76)
Were the health personnel interested in your problem(s)?3758 (2.1)3.83 (0.86)2413 (1.2)3.73 (0.92)10 684395 (3.5)3.92 (0.90)39116 (3.9)3.96 (0.92)50051 (9.3)3.85 (0.85)
Did you receive sufficient information about tests and examinations?3803 (0.8)3.71 (0.95)2413 (1.2)3.8 (0.98)10 699380 (3.4)3.82 (0.92)3998 (1.9)3.93 (0.92)49754 (9.8)3.86 (0.95)
Overall, was the treatment and care you received in the hospital satisfactory?3794 (1.0)4.14 (0.82)2431 (0.4)4.03 (0.86)10 652427 (3.8)4.24 (0.76)3989 (2.2)4.19 (0.77)51041 (7.4)4.15 (0.79)
Was there a time you thought a medical mistake was made in your treatment and care?36815 (3.9)1.39 (0.82)2386 (2.5)1.44 (0.85)10 558521 (4.7)1.39 (0.87)38725 (6.1)1.53 (1.14)49655 (10)1.33 (79)
  • * These results were reported in a previous article.13

  • The NORPEQ total score is calculated by summing the six items to produce an overall scale of patient experiences from 0 to 100, where 100 is the best possible experience of care.

  • All items have 5-point descriptive scales of ‘not at all’, ‘to a small extent’, ‘to some extent’, ‘to a large extent’ and ‘to a very large extent’.

  • NORPEQ, Nordic Patient Experiences Questionnaire.