Reasons for not filing official complaints to the Patients' Advisory Committee; number of respondents=159.
| First-level themes | Second-level themes |
| I did not have the strength (n=39) | Weakness |
| I was afraid of the consequences (n=8) | |
| I do not like to complain (n=3) | |
| I did not want to relive the trauma (n=1) | |
| I was not the closest relative (n=1) | |
| It makes no difference anyway (n=17) | Futility |
| I had other priorities (n=14) | |
| It was too difficult (n=13) | |
| I did not have time to do it (n=8) | |
| The damage was already done (n=5) | |
| I did not know where to turn (n=18) | Lack of knowledge |
| Lack of knowledge I did not know/think I had that option (n=4) | |
| I did not complain out of consideration for the accused person (n=3) | Mercifulness |
| I did not complain due to collegial relations (n=2) | |
| I complained directly at the hospital (n=4) | Other action taken |
| No reason stated (n=19) | |