Table 1

The table shows the participants' tendency to complain in relation to different general experiences of healthcare

Filed a complaintHad reasons to complain but abstained
General experience of healthcare:% (95% CI)% (95% CI)
Positive (n=553)1.5 (0.5 to 2.5)7.8 (5.6 to 10)
Negative (n=314)4.8 (2.4 to 7.2)37.3 (31.9 to 42.7)
All (n=867)2.7 (1.7 to 3.7)18.5 (15.9 to 21.1)
Missing: (n=5)
  • The results are presented as proportions with a 95% CI. Those who had no experiences of healthcare (n=50) are excluded from the presentation. The internal dropout rate for responding to the combinations of these questions was 75 or 7.6%.