Table 3

Implementation enabler subcategories

ThemeResponse rateQuote
Relational connections (ie, role modelling)n=34, 85%‘The reflection and acknowledgment that working with consumers in our professional roles means the armour of our professional self needs to come off.’ (Participant 4)
Culture
(ie, psychological safety, inherent belief in the value of consumer partnership, positivity)
n=40, 100%‘The facilitation of the positive and open environment to reflect and share our personal experiences, LN’s role modelling of vulnerability and authenticity is a huge enabler in this.’ (Participant 4)
Lead/facilitator
(ie, a person with subject matter expertise)
n=25, 62%‘The organisers were always so vibrant, humorous and engaging, and others who presented did so willingly to share their knowledge and raw experiences.’ (Participant 19)
Information technology infrastructure
(ie, virtual tools)
n=15, 37%‘The breakout rooms provide more opportunities for engagement when meeting virtually.’ (Participant 34)
Innovation source
(ie, trustworthy and credibility of the Patient Partner)
n=21, 52%‘I think it’s the environment and space created by Liz and the other facilitators. There’s an attitude that there are no wrong answers, no stupid questions. The courage Liz models in so honestly sharing her own experiences and those of others is quite awe-inspiring.’ (Participant 33)
Organisational alignment (ie, with the commitment and goals of the ACI Strategy 2023–2026)n=15, 37%‘I‘ve changed my approach to partnering with consumers - the traditional (old model) is no longer used and my consumer partnership plan attempts to model the knowledge gained from the Partner Ring; I provide and receive more feedback from my consumer partners, I get positive reinforcement about my approach; I do invest more time building and maintaining these relationships.’ (Participant 7)
Innovation design (ie, quality and structure of the content and resources)n=21, 52%‘The thing I like the most is the variation in presentations and structure of the Partner Ring.’ (Participant 2)
Partnership and connections
(ie, across ACI and NSW Health)
n=14, 35%‘The relationships I have built across the organisation with likeminded colleagues and an understanding of our commitment to consumer led engagement. It really is a highlight of my working week.’ (Participant 8)