Population |
Study participants | Family physicians who provide primary care | Family physicians, general practitioners, family practitioners, primary care physicians |
Setting | Providing longitudinal primary care in solo or group in community or office settings | Primary care, primary healthcare, family practice, office visits, community health services |
Concept–care Integration |
Care integration | A process that involves a coherent and synergetic set of methods and models to connect healthcare components (care providers, services, programmes and facilities) collaboratively within, between and across various parts of a healthcare system2 | Integrated care, coordinated care, continuity of care, health service accessibility, access, care fragmentation, collaborative care, shared care, healthcare delivery, comprehensive care |
Concept–Clinical integration based on eight taxonomies defined in a Delphi study |
‘Centrality of client needs’ | ‘The principle of care is to address the needs of clients in terms of medical, psychological and social aspects of health’29 | Biopsychosocial model of care, primary healthcare, primary care, social health, behavioural medicine, mental health, community care, home care |
‘Case management’ | ‘Coordination of care for clients with a high-risk profile (eg, identifying risks, developing policies and guidance)’29 | Case management, care planning, decision making, consultations, referrals, care conference, care coordination, electronic health records, electronic medical records, medical record systems, data collection, information technology, collaboration, interconnected care, health resources, healthcare workforce, healthcare disparity |
‘Continuity’ | ‘The organisation of care aims to provide fluid care delivery for an individual client’29 | Continuity of care, ongoing care, information continuity, interconnectivity, longitudinal care |
‘Interaction between professional and client’ | ‘Attitude and behavioural characteristics between professional and client regarding all health needs of the client’29 | Patient–physician relationship, attitude of health personnel, professionalism, cultural safety, cultural humility |
‘Individual multidisciplinary care plan’ | Implementation of a multidisciplinary care plan at the individual client level29 | Multidisciplinary team, interdisciplinary communication, interdisciplinary care, interprofessional team, case conference |
‘Information provision to clients’ | ‘Provide unambiguous and understandable information at the individual client level’29 | Patient-centred care, patient education, healthcare literacy, communication and communication tools, evidence-based medicine |
‘Client participation’ | ‘Clients are (pro)actively involved in the design, organisation and provision of care at the operational level’29 | Patient-centred care, collaborative decision-making, shared decision-making, expanded chronic care model, patient navigation, patient navigators, patient compliance |
‘Population needs’ | ‘The interdisciplinary approach is consistent with the dominant needs of the population’29 | Acute care, chronic care, palliative care, preventive care,43 primary care, secondary care, tertiary care |
Concept—experience |
Participants’ experience | Experience when integrating healthcare services for patients | Enabler, barrier, facilitator, challenge, difficulty, problem, solution, issue, deficit, preference, satisfy, dissatisfy, frustrate, inability, attitude, perspective, experience, view, perception |
Context |
Article type | Reviews | Review, systematic review |
Study type | Qualitative | Qualitative, focus group, interview |