Inclusion/exclusion criteria
| Included | Excluded | |
| Type of literature | Peer-reviewed studies English language | |
| Primary qualitative research Qualitative components of mixed-methods studies | Systematic reviews Quantitative only studies | |
| Setting/patients | Any adult mental health service including inpatient, outpatient and community Dementia services, if part of a mental health service Wider studies where mental health-specific data can be extracted | Children and Adolescent mental health services (CAMHS) Drug treatment and learning disability services, if not provided by mental health professionals Social care settings General healthcare settings providing treatment to mental health patients for example, Emergency department (ED), general pracitce (GP) |
| Staff groups | All grades and types of registered mental health professionals (including nurses, doctors, occupational therapists, psychiatrists) | Non-registered and non-clinical staff (eg, care assistants, porters, administrative staff) |
| Geographical area | UK, ie, England, Northern Ireland, Scotland, Wales or where UK-specific data can be extracted | All other countries |
| Date | 2004, with particular focus on 2010 onwards |