Patient experience – very positive and very negative responses
| Adjusted % (95%CI) endorsing the most positive response option | Adjusted % (95%CI) endorsing the most negative response option | |||
| Trans and non-binary respondents | All other survey respondents | Trans and non-binary respondents | All other survey respondents | |
| Overall experience | ||||
| Overall experience | 54.4 (53.1–55.6) | 53.3 (53.2–53.5) | 3.3 (2.9–3.7) | 1.9 (1.8–1.9) |
| Overall experience of making an appointment | 41.2 (39.8–42.5) | 36.3 (36.2–36.4) | 5.8 (5.2–6.4) | 4.6 (4.5–4.6) |
| Access | ||||
| Found GP practice website easy to use | 31.9 (30.3–33.5) | 26.7 (26.6–26.8) | 9.1 (8.2–10.1) | 6.8 (6.7–6.9) |
| Getting through on the phone | 33.7 (32.5–35.0) | 25.3 (25.2–25.4) | 9.8 (9.1–10.5) | 9.5 (9.5–9.6) |
| Helpful receptionists | 56.0 (54.7–57.2) | 50.3 (50.2–50.4) | 3.2 (2.8–3.6) | 2.4 (2.3–2.4) |
| Communication | ||||
| Involved in decisions about care and treatment | 60.4 (59.0–61.8) | 64.0 (63.9–64.1) | 11.5 (10.7–12.4) | 6.3 (6.2–6.3) |
| Confidence and trust | 68.3 (67.1–69.6) | 74.1 (74.0–74.2) | 8.7 (8.0–9.5) | 3.7 (3.7–3.8) |
| Needs were met | 63.7 (62.3–65.0) | 67.7 (67.6–67.8) | 9.1 (8.4–9.8) | 4.9 (4.8–4.9) |