Patient experience, coding for public reporting
| Experience items | Number of responses | All trans and non-binary respondents (n, weighted % positive response) | All other survey respondents (n, weighted % positive response) | OR (95% CI) adjusted for age, deprivation, ethnicity | P value |
| Overall experience | |||||
| Overall (positive) experience | 816 702 | 80.3 | 85.7 | 0.8 (0.8 to 0.9) | <0.0001 |
| Overall (positive) experience of making an appointment | 752 868 | 71.4 | 73.9 | 1.0 (1.0 to 1.1) | 0.84 |
| Before trying to make an appointment | |||||
| Tried self-management | 742 768 | 30.4 | 31.7 | 0.9 (0.8 to 0.9) | <0.0001 |
| Asked friends or family | 742 768 | 8.4 | 7.7 | 1.0 (0.9 to 1.1) | 0.53 |
| Tried online, telephone or other NHS services | 742 768 | 25.0 | 16.8 | 1.3 (1.3 to 1.4) | <0.0001 |
| Tried online or other non-NHS services | 742 768 | 51.8 | 58.0 | 0.9 (0.8 to 0.9) | <0.0001 |
| Access | |||||
| Found GP practice website easy to use | 389 957 | 70.9 | 77.1 | 0.8 (0.8 to 0.9) | <0.0001 |
| Tried to make an appointment in the last 6 months | 777 102 | 66.5 | 64.8 | 1.0 (1.0 to 1.1) | 0.69 |
| Getting through on the phone | 789 116 | 69.7 | 72.5 | 1.0 (0.9 to 1.1) | 0.82 |
| Helpful receptionists | 795 619 | 86.9 | 90.9 | 0.9 (0.8 to 0.9) | 0.0001 |
| Offered choices when booking appointment | 570 565 | 74.9 | 71.4 | 1.2 (1.2 to 1.3) | <0.0001 |
| Satisfied with appointment times available | 715 175 | 73.0 | 71.0 | 1.2 (1.1 to 1.3) | <0.0001 |
| Offered an acceptable appointment | 749 975 | 87.4 | 90.7 | 0.8 (0.7 to 0.9) | <0.0001 |
| Satisfied with appointment offered | 695 269 | 79.8 | 83.5 | 1.0 (0.9 to 1.0) | 0.18 |
| Remote appointment (telephone or online) | 648 288 | 53.9 | 49.2 | 1.1 (1.1 to 1.2) | <0.0001 |
| Continuity | |||||
| Have a preferred GP | 776 310 | 64.2 | 50.2 | 1.7 (1.6 to 1.8) | <0.0001 |
| Able to see preferred GP | 216 333 | 59.5 | 58.8 | 1.1 (1.0 to 1.2) | 0.12 |
| Communication | |||||
| Involved in decisions about care and treatment | 668 530 | 85.0 | 93.7 | 0.5 (0.5 to 0.6) | <0.0001 |
| Had mental health needs in last appointment | 604 671 | 76.2 | 55.5 | 2.1 (1.9 to 2.2) | <0.0001 |
| Mental health needs recognised and understood | 336 574 | 77.6 | 87.3 | 0.7 (0.6 to 0.7) | <0.0001 |
| Confidence and trust | 744 575 | 88.7 | 96.3 | 0.4 (0.4 to 0.4) | <0.0001 |
| Needs were met | 745 767 | 88.1 | 95.2 | 0.5 (0.5 to 0.5) | <0.0001 |
Experience items marked in italics refer to preferences or choices, rather than evaluation of care quality. These questions as well as evaluative items are presented side by side here for clarity across the patient journey.
NHS, National Health Service.