Proportion of respondents indicating difficulty in the engagement and navigation subscales of the Health Literacy Questionnaire (N=1024)
| Overarching question: ‘How easy or difficult the following tasks are for you to do now?’ | Difficult*, n (%) |
| Engagement | |
| E1. Make sure that healthcare providers understand your problems properly. | 295 (28.8) |
| E2. Feel able to discuss your health concerns with a healthcare provider. | 292 (28.5) |
| E3. Have good discussions about your health with doctors. | 274 (26.8) |
| E4. Discuss things with healthcare providers until you understand all you need to. | 287 (28.0) |
| E5. Ask healthcare providers questions to get the health information you need. | 251 (24.5) |
| Navigation | |
| N1. Find the right healthcare. | 314 (30.7) |
| N2. Get to see the healthcare providers I need to. | 341 (33.3) |
| N3. Decide which healthcare provider you need to see. | 319 (31.2) |
| N4. Make sure you find the right place to get the healthcare you need. | 342 (33.4) |
| N5. Find out which healthcare services you are entitled to. | 462 (45.1) |
| N6. Work out what is the best healthcare for you. | 323 (31.5) |
*Score ≤3 indicates difficulty (cannot do or always difficult, usually difficult, or sometimes difficult).