Interactional mechanisms and overarching themes
| Themes | Mechanisms | Examples |
| Lightheartedness | I. Minimising or mitigating language | Eg, Little idea, Just Example: 1,2,3 |
| II. Humour | Eg, Laughing Example 4 | |
| Orientation to agreement | III. Frequent use of ‘yes’ | Example 5 |
| IV. Use of vague words | Eg, Something, Things Example 7 | |
| V. Interruptions | Example 8 | |
| Offering information and options | VI. Lack of interaction | Figure 1 |
| VII. Detailed and standardised information | Eg, It is about 25% and with the other 75% Example 9, 10 | |
| VIII. Offering options | Example 11 |