Actions taken by the patients as a consequence of conflicting information (n=190 patients with conflicting information) (several actions possible per patient)
| Consequences | N° of patients n (%) |
| Navigation in the healthcare system | |
| Took a new appointment with the same physician | 86 (45) |
| Sought other medical advice | 57 (30) |
| Avoided consulting the same physician | 13 (7) |
| Turned to alternative/complementary medicine | 6 (3) |
| Medicine management (adherence vs non-adherence) | |
| Took the treatment anyway (adherence) | 64 (34) |
| Stopped treatment and notified physician | 32 (17) |
| Stopped treatment without notifying physician | 19 (10) |
| Reduced the dosage | 18 (9) |
| Did not start the treatment | 18 (9) |
| Took a different treatment on own initiative | 5 (3) |