Percentage of patients who reported receiving care by phone and in person during the pandemic, by sociodemographic characteristic
| Demographics | In person care n (%) | P value | Phone care n (%) | P value |
| All | 1553 (30.64) | 4195 (82.77) | ||
| Age | ||||
| <18 years | 102 (50.00) | <0.001 | 143 (70.10) | <0.001 |
| 18–34 years | 181 (40.13) | 404 (89.58) | ||
| 35–64 years | 603 (26.93) | 1922 (85.84) | ||
| 65+ years | 476 (29.79) | 1338 (83.73) | ||
| Gender | ||||
| Woman | 882 (29.95) | 0.57 | 2559 (86.89) | <0.001 |
| Man | 443 (30.72) | 1163 (80.65) | ||
| Other | 17 (36.17) | 41 (87.23) | ||
| Prefer not to answer | 9 (23.08) | 33 (84.62) | ||
| Education level | ||||
| High school or less | 303 (31.50) | 0.42 | 787 (81.81) | <0.05 |
| College/university | 618 (29.19) | 1818 (85.88) | ||
| Graduate/professional | 396 (30.34) | 1109 (84.98) | ||
| Trouble making ends meet | ||||
| Yes | 122 (27.66) | 0.28 | 396 (89.80) | <0.001 |
| No | 1047 (30.83) | 2840 (83.63) | ||
| Born in Canada | ||||
| Yes | 977 (31.27) | <0.05 | 2630 (84.19) | 0.13 |
| No | 363 (27.86) | 1121 (86.03) | ||
| Arrive <10 years | ||||
| Yes | 77 (34.22) | <0.05 | 196 (87.11) | 0.73 |
| No | 276 (26.93) | 881 (85.95) | ||
| Preferred language | ||||
| English | 1326 (30.29) | 0.88 | 3706 (84.67) | 1.00 |
| Non-English | 22 (31.88) | 58 (84.06) | ||
| Self-reported health | ||||
| Excellent | 221 (36.89) | <0.001 | 470 (78.46) | <0.001 |
| Very good | 522 (31.69) | 1390 (84.40) | ||
| Good | 383 (26.71) | 1222 (85.22) | ||
| Fair/poor | 220 (29.26) | 673 (89.49) | ||
| Usual PCP | ||||
| Staff physician | 963 (29.73) | 0.10 | 2750 (84.90) | 0.22 |
| Resident physician | 270 (32.77) | 701 (85.07) | ||
| Nurse practitioner | 46 (37.40) | 97 (78.86) | ||
| Unsure | 50 (28.09) | 146 (82.02) |
PCP, primary care provider.