Superordinate themes and subthemes
| Superordinate theme | Subthemes |
| Communication: the importance of feeling listened to and included | Being listened to, a person-centred approach, receiving an apology, feeling included, reconciliation |
| Trauma: the challenges experienced during the review process | Review processes were lengthy, frustrating, exhausting, had a negative effect on mental health |
| Learning: the importance of demonstrating change and improving the healthcare system and patient safety | Closing the loop, systems thinking, addressing safety and how to improve the system or processes that contributed to the safety event |
| Litigation: the opportunity to get answers where it was difficult to obtain answers elsewhere | Getting answers, assurance, litigation being a last resort where answers were not obtained elsewhere |