Table 2

Superordinate themes and subthemes

Superordinate themeSubthemes
Communication: the importance of feeling listened to and includedBeing listened to, a person-centred approach, receiving an apology, feeling included, reconciliation
Trauma: the challenges experienced during the review processReview processes were lengthy, frustrating, exhausting, had a negative effect on mental health
Learning: the importance of demonstrating change and improving the healthcare system and patient safetyClosing the loop, systems thinking, addressing safety and how to improve the system or processes that contributed to the safety event
Litigation: the opportunity to get answers where it was difficult to obtain answers elsewhereGetting answers, assurance, litigation being a last resort where answers were not obtained elsewhere