Mode of contact and action taken in Tromsø, before and after the intervention, within the three urgency levels green, yellow and red. Presented by proportions with 95% CIs
| Variables | Green | Yellow | Red | |||
| 2007–2012 | 2015–2019 | 2007–2012 | 2015–2019 | 2007–2012 | 2015–2019 | |
| % (95% CI) | % (95% CI) | % (95% CI) | % (95% CI) | % (95% CI) | % (95% CI) | |
| Mode of contact | (N=91 399) | (N=76 578) | (N=38 176) | (N=30 663) | (N=2978) | (N=7679) |
| Direct attendance | 70.8 (70.5 to 71.1) | 24.2 (23.9 to 24.5) | 67.1 (66.6 to 67.6) | 25.6 (25.1 to 26.1) | 22.5 (21.0 to 24.0) | 13.1 (12.4 to 13.9) |
| Telephone contact | 29.2 (28.9 to 29.5) | 75.8 (75.5 to 76.1) | 32.9 (32.4 to 33.4) | 74.4 (73.9 to 75.0) | 77.5 (76.0 to 79.0) | 86.9 (86.1 to 87.7) |
| Action taken | (N=91 347) | (N=76 463) | (N=38 135) | (N=30 584) | (N=2969) | (N=7618) |
| Telephone consultation by operator | 15.5 (15.2 to 15.7) | 38.7 (38.4 to 39.1) | 3.4 (3.2 to 3.6) | 9.3 (9.0 to 9.6) | 1.5 (1.1 to 2.0) | 3.6 (3.2 to 4.0) |
| Medical consultation by a GP | 74.9 (74.6 to 75.2) | 50.4 (50.1 to 50.8) | 89 (88.7 to 89.4) | 80 (79.5 to 80.4) | 44.2 (42.7 to 46.3) | 47.3 (46.1 to 48.4) |
| Telephone consultation by a GP | 6.5 (6.4 to 6.7) | 5.4 (5.3 to 5.6) | 5.1 (4.9 to 5.3) | 4.8 (4.6 to 5.0) | 2.5 (1.9 to 3.3) | 2.2 (1.9 to 2.5) |
| Consultation by other than a GP | 2.2 (2.1 to 2.3) | 3.2 (3.1 to 3.3) | 1 (0.9 to 1.1) | 0.9 (0.8 to 1.0) | 1.2 (0.9 to 1.7) | 0.3 (0.2 to 0.4) |
| Call-out with ambulance and GP | 0.1 (0.01 to 0.01) | 0.1 (0.03 to 0.1) | 0.6 (0.6 to 0.7) | 0.8 (0.7 to 0.9) | 36.6 (35.2 to 38.7) | 17.5 (16.7 to 18.4) |
| Home visit by GP | 0.1 (0.1 to 0.1) | 0.1 (0.03 to 0.1) | 0.2 (0.2 to 0.3) | 0.1 (0.1 to 0.2) | 0.3 (0.1 to 0.6) | 0.1 (0.1 to 0.2) |
| Other* | 0.7 (0.7 to 0.8) | 2.1 (2.0 to 2.2) | 0.7 (0.6 to 0.7) | 4.1 (3.9 to 4.4) | 13.7 (12.5 to 15.0) | 29 (28.0 to 30.0) |
*The action ‘other’ includes call-out with ambulance without a GP.
GP, general practitioner.