Table 3

Number and proportion of participants (N=1488) by ratings for the 22 questions of the inventory to assess patient satisfaction

DisagreeNeitherAgreeMissing
N%N%N%N%
Convenience and accessibility
 I did not feel that I had to wait too long.*423242139594282
 The test is in a place that is easy for me to get to.9064<11389935<1
 I did not find it hard to find a convenient time to come to the test.*715151136892342
Staff interpersonal skills
 I felt free to ask the staff questions I wanted to ask.2321<114569881
 The staff did not seem to hurry me through too quickly.*912<1145498232
 The staff did not use words that were hard to understand.*221101142596312
Perceived technical competence
 The nurse or member of staff was not too rough when performing the Cytosponge test.*201141142296322
 I feel confident that the Cytosponge test was performed properly.86610113849381
Swallowing of the capsule
 I did not have to gag when I swallowed the Cytosponge capsule.*37325534102069423
 Swallowing the Cytosponge capsule was more comfortable than I expected.2211516911107372252
 Swallowing the Cytosponge capsule did not cause me great discomfort.*826604130087463
Waiting with the capsule in stomach
 I did not have to gag while I waited with the Cytosponge capsule in my stomach.*14610362126485423
 Waiting with the Cytosponge capsule in my stomach was more comfortable than I expected.12381339120781252
 Waiting with the Cytosponge capsule in my stomach did not cause me great discomfort.*393362136592483
Pulling of the Cytosponge
 I did not have to gag when the Cytosponge was pulled up.*8896068549133403
 Pulling up of the Cytosponge was more comfortable than I expected.354242341686658342
 Pulling up of the Cytosponge did not cause me great discomfort.*193131087113476534
Expectations and beliefs
 I was not very anxious about having the Cytosponge test.*296201329102969312
 Undergoing the Cytosponge test will benefit my health.27228119115377272
General satisfaction
 I was very satisfied with the care I received.1612<1145097201
 I would recommend the Cytosponge test to my friends.38318412123683302
 I would be willing to have another test if necessary.
 (As part of the Trial, you may still be contacted for a repeat Cytosponge test.)
48322915118580262
  • *Items referring to negative aspects of patient experience were rephrased for this table using negative constructs to facilitate comparison between items.