Table 2

Pharmacists clinical impressions and recommendations for presenting complaints

Clinical impressionRecommendation
Normal ear8 (15%)No treatment7
Wax impaction21 (38%)OTC products36
Otitis externa3 (5%)Referral to GP14
Otitis media6 (11%)Other7
Other4 (7%)
Unsure13 (24%)
  • Other clinical impressions: ruptured ear drum,3 poor compliance of tympanic membrane,1 sinus congestion.1 Some participants received more than one recommendation.

  • GP, general practitioner; OTC, over-the-counter.