Untreated mental health condition | Untreated physical health condition | Specialist referral missed | Told they should have presented sooner | More extensive treatment or surgery required | Serious or life-threatening condition | |
Difficulty using the telephone to book an appointment | p<0.001 | p<0.001 | p=0.036 | p=0.015 | n.s. | p=0.007 |
Difficulty with advance planning | p=0.020 | p=0.032 | p<0.001 | p=0.030 | n.s. | n.s. |
Difficulty communicating with reception staff | p<0.001 | p<0.001 | p=0.008 | p<0.001 | p=0.041 | p=0.004 |
Difficulty communicating with the doctor during the appointment | p<0.001 | p<0.001 | p<0.001 | p=0.003 | p=0.003 | p=0.002 |
The waiting room environment | p=0.007 | p<0.001 | n.s. | p=0.010 | p<0.001 | n.s |
Inability to see a known or preferred doctor | p<0.001 | p=0.003 | n.s. | p=0.027 | n.s. | n.s |
Waiting to see the doctor is too difficult | p=0.018 | p=0.001 | n.s. | n.s. | p=0.026 | n.s. |
Not feeling understood | p<0.001 | p<0.001 | p<0.001 | n.s. | n.s. | p=0.026 |
Needing a support person to come with me | n.s. | p=0.002 | p=0.004 | n.s. | p=0.009 | p=0.002 |
n.s, not significant.