Table 2

Reporting and further reaction behaviour to experienced PSP

		Patients			PSP
		N	%	95% CI	N	%	95% CI
Feedback was given	Yes	1095	77.0	74.7 to 79.1	1864	72.0	70.2 to 73.7
	No	487	34.2	31.8 to 36.8	664	25.6	24.0 to 27.4
	Refused	21	1.5	1.0 to 2.2	38	1.5	1.1 to 2.0
	Do not know	19	1.3	0.9 to 2.1	23	0.9	0.6 to 1.3
	Sum	1422	100.0		2589	100.0
Feedback was given to*	The GP or specialist in charge	751	52.8	50.2 to 55.4	1183	45.7	43.8 to 47.6
	Another GP or specialist	618	43.5	40.9 to 46.1	948	36.6	34.8 to 38.5
	Another person or institution	334	23.5	21.4 to 25.8	524	20.2	18.7 to 21.8
	The health insurance	178	12.5	10.9 to 14.3	275	10.6	9.5 to 11.9
	An independent patient advisory centre	17	1.2	0.7 to 1.9	19	0.7	0.5 to 1.1
	A lawyer	12	0.8	0.5 to 1.5	20	0.8	0.5 to 1.2
	The medical association	7	0.5	0.2 to 1.0	11	0.4	0.2 to 0.8
Further reaction	Yes	925	65.0	62.5 to 67.5	1666	64.3	62.5 to 66.2
	No	660	46.4	43.8 to 49.0	863	33.3	31.5 to 35.2
	Refused	22	1.5	1.0 to 2.3	39	1.5	1.1 to 2.1
	Do not know	18	1.3	0.8 to 2.0	21	0.8	0.5 to 1.2
	Sum	1422	100.0		2589	100.0
Type of further reaction*	Lost faith in the physician	522	36.7	34.2 to 39.2	993	38.4	36.5 to 40.2
	Complained to the physician in charge	576	40.5	38.0 to 43.1	845	32.6	30.9 to 34.5
	Changed the physician	399	28.1	25.8 to 30.5	665	25.7	24.0 to 27.4
	Responded in other ways	219	15.4	13.6 to 17.4	341	13.2	11.9 to 14.5
	Gave a negative rating on the internet	31	2.2	1.5 to 3.1	39	1.5	1.1 to 2.1
	Sued the physician in charge	9	0.6	0.3 to 1.2	14	0.5	0.3 to 0.9