Table 4

Reporting and further reaction behaviour in association with ‘areas of treatment’

Anamnesis/diagnostic proceduresMedicationOffice administrationVaccination, injection, infusionOutpatient surgeryAftercareOther areaSum
(a) Feedback given to* (n=1.864)
The GP or specialist in charge%34.412.16.93.12.51.82.663.4
(95% CI)(32.3 to 36.6)(10.7 to 13.7)(5.9 to 8.2)(2.4 to 4.0)(1.9 to 3.3)(1.3 to 2.5)(1.9 to 3.4)(61.2 to 65.6)
Another GP or specialist%35.66.13.41.52.01.01.350.8
(95% CI)(33.5 to 37.8)(5.1 to 7.2)(2.7 to 4.3)(1.0 to 2.1)(1.5 to 2.8)(0.7 to 1.6)(0.9 to 1.9)(48.6 to 53.1)
Another person or institution%19.23.91.11.30.50.61.528.1
(95% CI)(17.5 to 21.1)(3.1 to 4.8)(0.7 to 1.7)(0.9 to 2.0)(0.3 to 0.9)(0.3 to 1.1)(1.0 to 2.2)(26.1 to 30.2)
The health insurance%9.51.90.90.41.10.40.514.8
(95% CI)(8.2 to 10.9)(1.4 to 2.6)(0.6 to 1.5)(0.2 to 0.8)(0.7 to 1.7)(0.2 to 0.8)(0.3 to 0.9)(13.2 to 16.4)
A lawyer%0.70.20.00.00.00.00.01.1
(95% CI)(0.4 to 1.3)(0.1 to 0.6)(0.0 to 0.2)(0.0 to 0.3)(0.0 to 0.2)(0.0 to 0.3)(0.0 to 0.2)(0.7 to 1.7)
An independent patient advisory centre%0.60.10.00.10.10.00.11.0
(95% CI)(0.3 to 1.1)(0.1 to 0.5)(0.0 to 0.3)(0.0 to 0.3)(0.0 to 0.4)(0.0 to 0.2)(0.0 to 0.4)(0.7 to 1.6)
The medical association%0.30.00.00.00.10.10.00.6
(95% CI)(0.1 to 0.7)(0.0 to 0.3)(0.0 to 0.3)(0.0 to 0.2)(0.0 to 0.3)(0.0 to 0.3)(0.0 to 0.2)(0.3 to 1.1)
Sum%61.316.28.94.12.92.34.4100.0
(95% CI)(59.0 to 63.5)(14.6 to 17.9)(7.7 to 10.3)(3.3 to 5.1)(2.2 to 3.7)(1.7 to 3.1)(3.6 to 5.4)
(b) Further reactions* (n=1.666)
Lost faith in the physician%43.56.53.61.12.01.01.859.6
(95% CI)(41.2 to 45.9)(5.4 to 7.8)(2.9 to 4.7)(0.7 to 1.7)(1.4 to 2.8)(0.6 to 1.6)(1.3 to 2.6)(57.2 to 61.9)
Complained to the physician in charge%29.48.95.31.42.61.31.850.7
(95% CI)(27.3 to 31.6)(7.6 to 10.3)(4.4 to 6.5)(0.9 to 2.1)(2.0 to 3.5)(0.9 to 2.0)(1.3 to 2.6)(48.3 to 53.1)
Changed the physician%29.64.11.70.51.91.01.139.9
(95% CI)(27.5 to 31.9)(3.2 to 5.1)(1.2 to 2.4)(0.3 to 1.0)(1.4 to 2.7)(0.6 to 1.6)(0.7 to 1.7)(37.6 to 42.3)
Gave a negative rating on the internet%1.70.20.10.00.10.10.02.3
(95% CI)(1.2 to 2.5)(0.1 to 0.6)(0.0 to 0.3)(0.0 to 0.3)(0.0 to 0.4)(0.0 to 0.3)(0.0 to 0.2)(1.7 to 3.2)
Sued the physician in charge%0.60.20.10.00.00.00.00.8
(95% CI)(0.3 to 1.1)(0.1 to 0.5)(0.0 to 0.3)(0.0 to 0.2)(0.0 to 0.2)(0.0 to 0.2)(0.0 to 0.2)(0.5 to 1.4)
Responded in other ways%11.93.61.71.20.10.41.420.4
(95% CI)(10.5 to 13.6)(2.9 to 4.7)(1.2 to 2.5)(0.8 to 1.9)(0.0 to 0.4)(0.2 to 0.9)(0.9 to 2.1)(18.6 to 22.5)
Sum%66.114.07.82.73.32.24.0100.0
(95% CI)(63.8 to 68.3)(12.5 to 15.8)(6.6 to 9.1)(2.0 to 3.6)(2.5 to 4.3)(1.6 to 3.0)(3.1 to 5.0)
  • *Multiple answers possible.

  • GP, general practitioner.