Reporting and further reaction behaviour in association with ‘areas of treatment’
| Anamnesis/diagnostic procedures | Medication | Office administration | Vaccination, injection, infusion | Outpatient surgery | Aftercare | Other area | Sum | ||
| (a) Feedback given to* (n=1.864) | |||||||||
| The GP or specialist in charge | % | 34.4 | 12.1 | 6.9 | 3.1 | 2.5 | 1.8 | 2.6 | 63.4 |
| (95% CI) | (32.3 to 36.6) | (10.7 to 13.7) | (5.9 to 8.2) | (2.4 to 4.0) | (1.9 to 3.3) | (1.3 to 2.5) | (1.9 to 3.4) | (61.2 to 65.6) | |
| Another GP or specialist | % | 35.6 | 6.1 | 3.4 | 1.5 | 2.0 | 1.0 | 1.3 | 50.8 |
| (95% CI) | (33.5 to 37.8) | (5.1 to 7.2) | (2.7 to 4.3) | (1.0 to 2.1) | (1.5 to 2.8) | (0.7 to 1.6) | (0.9 to 1.9) | (48.6 to 53.1) | |
| Another person or institution | % | 19.2 | 3.9 | 1.1 | 1.3 | 0.5 | 0.6 | 1.5 | 28.1 |
| (95% CI) | (17.5 to 21.1) | (3.1 to 4.8) | (0.7 to 1.7) | (0.9 to 2.0) | (0.3 to 0.9) | (0.3 to 1.1) | (1.0 to 2.2) | (26.1 to 30.2) | |
| The health insurance | % | 9.5 | 1.9 | 0.9 | 0.4 | 1.1 | 0.4 | 0.5 | 14.8 |
| (95% CI) | (8.2 to 10.9) | (1.4 to 2.6) | (0.6 to 1.5) | (0.2 to 0.8) | (0.7 to 1.7) | (0.2 to 0.8) | (0.3 to 0.9) | (13.2 to 16.4) | |
| A lawyer | % | 0.7 | 0.2 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 1.1 |
| (95% CI) | (0.4 to 1.3) | (0.1 to 0.6) | (0.0 to 0.2) | (0.0 to 0.3) | (0.0 to 0.2) | (0.0 to 0.3) | (0.0 to 0.2) | (0.7 to 1.7) | |
| An independent patient advisory centre | % | 0.6 | 0.1 | 0.0 | 0.1 | 0.1 | 0.0 | 0.1 | 1.0 |
| (95% CI) | (0.3 to 1.1) | (0.1 to 0.5) | (0.0 to 0.3) | (0.0 to 0.3) | (0.0 to 0.4) | (0.0 to 0.2) | (0.0 to 0.4) | (0.7 to 1.6) | |
| The medical association | % | 0.3 | 0.0 | 0.0 | 0.0 | 0.1 | 0.1 | 0.0 | 0.6 |
| (95% CI) | (0.1 to 0.7) | (0.0 to 0.3) | (0.0 to 0.3) | (0.0 to 0.2) | (0.0 to 0.3) | (0.0 to 0.3) | (0.0 to 0.2) | (0.3 to 1.1) | |
| Sum | % | 61.3 | 16.2 | 8.9 | 4.1 | 2.9 | 2.3 | 4.4 | 100.0 |
| (95% CI) | (59.0 to 63.5) | (14.6 to 17.9) | (7.7 to 10.3) | (3.3 to 5.1) | (2.2 to 3.7) | (1.7 to 3.1) | (3.6 to 5.4) | ||
| (b) Further reactions* (n=1.666) | |||||||||
| Lost faith in the physician | % | 43.5 | 6.5 | 3.6 | 1.1 | 2.0 | 1.0 | 1.8 | 59.6 |
| (95% CI) | (41.2 to 45.9) | (5.4 to 7.8) | (2.9 to 4.7) | (0.7 to 1.7) | (1.4 to 2.8) | (0.6 to 1.6) | (1.3 to 2.6) | (57.2 to 61.9) | |
| Complained to the physician in charge | % | 29.4 | 8.9 | 5.3 | 1.4 | 2.6 | 1.3 | 1.8 | 50.7 |
| (95% CI) | (27.3 to 31.6) | (7.6 to 10.3) | (4.4 to 6.5) | (0.9 to 2.1) | (2.0 to 3.5) | (0.9 to 2.0) | (1.3 to 2.6) | (48.3 to 53.1) | |
| Changed the physician | % | 29.6 | 4.1 | 1.7 | 0.5 | 1.9 | 1.0 | 1.1 | 39.9 |
| (95% CI) | (27.5 to 31.9) | (3.2 to 5.1) | (1.2 to 2.4) | (0.3 to 1.0) | (1.4 to 2.7) | (0.6 to 1.6) | (0.7 to 1.7) | (37.6 to 42.3) | |
| Gave a negative rating on the internet | % | 1.7 | 0.2 | 0.1 | 0.0 | 0.1 | 0.1 | 0.0 | 2.3 |
| (95% CI) | (1.2 to 2.5) | (0.1 to 0.6) | (0.0 to 0.3) | (0.0 to 0.3) | (0.0 to 0.4) | (0.0 to 0.3) | (0.0 to 0.2) | (1.7 to 3.2) | |
| Sued the physician in charge | % | 0.6 | 0.2 | 0.1 | 0.0 | 0.0 | 0.0 | 0.0 | 0.8 |
| (95% CI) | (0.3 to 1.1) | (0.1 to 0.5) | (0.0 to 0.3) | (0.0 to 0.2) | (0.0 to 0.2) | (0.0 to 0.2) | (0.0 to 0.2) | (0.5 to 1.4) | |
| Responded in other ways | % | 11.9 | 3.6 | 1.7 | 1.2 | 0.1 | 0.4 | 1.4 | 20.4 |
| (95% CI) | (10.5 to 13.6) | (2.9 to 4.7) | (1.2 to 2.5) | (0.8 to 1.9) | (0.0 to 0.4) | (0.2 to 0.9) | (0.9 to 2.1) | (18.6 to 22.5) | |
| Sum | % | 66.1 | 14.0 | 7.8 | 2.7 | 3.3 | 2.2 | 4.0 | 100.0 |
| (95% CI) | (63.8 to 68.3) | (12.5 to 15.8) | (6.6 to 9.1) | (2.0 to 3.6) | (2.5 to 4.3) | (1.6 to 3.0) | (3.1 to 5.0) | ||
*Multiple answers possible.
GP, general practitioner.