Results of χ2 tests to examine whether there were differences in the reporting and further reaction behaviour associated with the determinants ‘areas of treatment’, ‘GP or specialist in charge’, ‘PSP with/without harm’, ‘severity of harm’, ‘recovery time’ and ‘additional treatments’
| (a) Feedback | (b) Further reactions | ||||||||
| N | % | 95% CI | X2 (sig.) | N | % | 95% CI | X2 (sig.) | ||
| Areas of treatment* | Anamnesis/diagnostic procedures | 1142 | 61.3 | 59.0 to 63.5 | 17.12 (0.009) | 1101 | 66.1 | 63.8 to 68.3 | 97.57 (0.000) |
| Medication | 302 | 16.2 | 14.6 to 17.9 | 234 | 14.0 | 12.5 to 15.8 | |||
| Office administration | 166 | 8.9 | 7.7 to 10.3 | 129 | 7.8 | 6.6 to 9.1 | |||
| Vaccination, injection, infusion | 76 | 4.1 | 3.3 to 5.1 | 45 | 2.7 | 2.0 to 3.6 | |||
| Outpatient surgery | 53 | 2.9 | 2.2 to 3.7 | 55 | 3.3 | 2.5 to 3.6 | |||
| Aftercare | 43 | 2.3 | 1.7 to 3.1 | 36 | 2.2 | 1.6 to 3.0 | |||
| Other area | 82 | 4.4 | 3.6 to 5.4 | 66 | 4.0 | 3.1 to 5.0 | |||
| Sum | 1864 | 100.0 | 1666 | 100.0 | |||||
| GP or specialist in charge | Specialist | 975 | 55.3 | 53.0 to 57.6 | 0.58 (0.445) | 923 | 58.7 | 56.2 to 61.1 | 26.67 (0.000) |
| GP | 788 | 44.7 | 42.4 to 47.0 | 650 | 41.3 | 38.9 to 43.8 | |||
| Sum | 1762 | 100.0 | 1573 | 100.0 | |||||
| PSP with/without harm | PSP with harm | 1516 | 82.1 | 80.3 to 83.8 | 111.84 (0.000) | 1436 | 86.5 | 84.7 to 88.0 | 265.39 (0.000) |
| PSP without harm | 331 | 17.9 | 16.2 to 19.7 | 225 | 13.5 | 12.0 to 15.3 | |||
| Sum | 1847 | 100.0 | 1661 | ||||||
| Severity of harm | Very mild | 80 | 5.4 | 4.3 to 6.6 | 63.45 (0.000) | 65 | 4.6 | 3.6 to 5.8 | 120.50 (0.000) |
| Mild | 516 | 34.4 | 32.1 to 36.9 | 460 | 32.4 | 30.0 to 34.9 | |||
| Severe | 674 | 45.0 | 42.5 to 47.5 | 647 | 45.6 | 43.0 to 48.2 | |||
| Very severe | 228 | 15.2 | 13.5 to 17.1 | 247 | 17.4 | 15.5 to 19.5 | |||
| Sum | 1498 | 100.0 | 1420 | 100.0 | |||||
| Recovery time | Less than a week | 192 | 14.4 | 12.6 to 16.4 | 49.61 (0.000) | 194 | 15.2 | 13.4 to 17.4 | 65.32 (0.000) |
| More than a week, but less than a month | 281 | 21.1 | 19.0 to 23.4 | 224 | 17.6 | 15.6 to 19.8 | |||
| More than a month | 354 | 26.6 | 24.3 to 29.0 | 348 | 27.4 | 25.0 to 29.9 | |||
| Permanent harm | 505 | 37.9 | 35.3 to 40.5 | 504 | 39.7 | 37.0 to 42.4 | |||
| Sum | 1332 | 100.0 | 1270 | 100.0 | |||||
| Additional treatments* | Went to see another physician | 690 | 81.9 | 79.2 to 84.4 | 21.77 (0.001) | 686 | 82.8 | 80.1 to 85.3 | 33.39 (0.000) |
| Medical on-call service/emergency service | 113 | 13.4 | 11.3 to 15.9 | 99 | 11.9 | 9.9 to 14.3 | |||
| Emergency room | 186 | 22.1 | 19.4 to 25.0 | 197 | 23.8 | 21.0 to 26.8 | |||
| Inpatient treatment (overnight) | 211 | 25.0 | 22.2 to 28.1 | 217 | 26.2 | 23.3 to 29.3 | |||
| Rehabilitation | 185 | 21.9 | 19.3 to 24.9 | 184 | 22.2 | 19.5 to 25.1 | |||
| Sum | 842 | 100.0 | 829 | 100.0 | |||||
*Multiple answers possible.
GP, general practitioner; PSP, patient safety problems.