Interviewee | Comment (C) | Extract |
CK11 | 1 | I hadn’t anticipated a challenge. That is, I wasn’t quite sure how interactions with patients would go. No, because I suppose when we weren’t in the hospital, we were sitting at home waiting to start, we didn’t know what the story was with people wearing masks and what you do when you interact with a patient. |
BR13 | 2 | Because even today we don’t know what really makes Covid-19 better, and many people talk about some medications that theoretically would improve it. But we continue research and see that they don’t. In fact, they worsen the condition. That was a very big challenge. In this case, you also have to guide the population that what they are asking for is sometimes not the best for them. |
BR9 | 3 | It has totally changed, totally changed. We get there and don’t even know who the person with the mask is, just see the eyes, have no idea, have no gestures, we can't see if it’s pleasing. |
CK4 | 4 | I suppose a few patients have been wary of you coming, now it’s more that I’ve got a few questions (from patients) asking have you seen any patients with Covid-19? |
BR2 | 5 | Now, first, that they are avoiding going to the emergency room, they don’t want to … they try their hardest not to go. And when they arrive, they arrive very, very anxious, very concerned. They all ask if it’s coronavirus, if it’s not. I try to explain that I can’t make a diagnosis without having an exam, a swab test, a blood test etc. And then, my relationship with them is, sometimes, a difficult thing to try to calm the person down. |
BR13 | 6 | I think it was badly damaged (the relationship). We just say ‘hi, what’s going on, I’m going to solve your problem, and bye’, there is not much small talk, nor much time for you to discuss issues with the patient and to be a little more careful. |
CK3 | 7 | I feel like having my having the mask really affects how I deal with patients, like I feel like when I’m going to see them that I have the mask on they can’t see me smiling at them so that they’re not as comfortable as it normally would be with me. |
BR12 | 8 | I realised that, like this, it demanded more patience, to explain it better… sometimes the population is not sure about the information, they arrive with misconceptions, they arrive with demands, right? Things they’re seeing on TV, they then get anxious, come with several demands. |
BR5 | 9 | For example, at the hospital there was a patient who was deaf and we … I don’t know sign language and I don’t even know if he knew right, and then sometimes I had to take off my mask and talk to see if he did some lip reading. But that was difficult, this communication with him, and I think it was even more difficult due to Covid-19. |
BR, Brazil; CK, Cork.