Frequency of claims by service and change in percentage from 2018/2019 to 2020
| Service | Pre-COVID-19 year* | COVID-19 year | Change in % |
| Theatre charges | 47.7 | 21.4 | −55.2 |
| Physiotherapy | 282.5 | 147.4 | −47.8 |
| Surgeons and anaesthetist fees | 107.7 | 57.3 | −46.8 |
| Package pricing | 19.5 | 10.8 | −44.3 |
| Accommodation/consumables | 61.6 | 35.1 | −42.9 |
| Others | 33.3 | 19.7 | −40.8 |
| Chiro/osteopathy | 50.6 | 30.4 | −39.9 |
| Cash benefit | 23.0 | 15.0 | −34.7 |
| Treatment room charges | 43.1 | 28.6 | −33.8 |
| GP consultations | 2.2 | 1.5 | −33.7 |
| Specialist consultations | 279.5 | 193.9 | −30.6 |
| Specialist fees | 15.1 | 10.9 | −28.1 |
| Diagnostic services | 250.7 | 208.9 | −16.7 |
| Chemotherapy/radiotherapy | 19.0 | 21.6 | 13.6 |
| Psychiatric | 90.6 | 108.4 | 19.6 |
*Average of 2018 and 2019.
GP, general practitioner.