Frequency of claims by month per 1000 enrolled members from 2018/2019* to 2020
| Month | Pre-COVID-19 year* | COVID-19 year | Difference in claims/1000 enrolled, % |
| January | 194.0 | 215.7 | 11 |
| February | 175.4 | 199.3 | 14 |
| March | 189.3 | 165.1 | −13 |
| April | 167.7 | 51.7 | −69 |
| May | 180.3 | 50.2 | −72 |
| June | 165.7 | 73.5 | −56 |
| July | 158.8 | 100.5 | −37 |
| August | 95.0 | 54.8 | −42 |
*Average of 2018 and 2019.