Distribution of demographics, self-rated health and degree-of-worry of adults aged 18+ years calling a medical helpline
| All calls, n=6812 (100%) | |
| Sex, n | |
| Female | 3977 (58.4) |
| Age, median (IQR) | 43.0 (29.0–61.0) |
| Self-rated health, n (%) | |
| 1, excellent | 977 (14.3) |
| 2 | 1695 (24.9) |
| 3 | 1658 (24.3) |
| 4 | 1353 (19.9) |
| 5, poor | 1129 (16.6) |
| Degree-of-worry, n (%) | |
| 1, minimal | 586 (8.6) |
| 2 | 1349 (19.8) |
| 3 | 2278 (33.5) |
| 4 | 1500 (22.0) |
| 5, maximum | 1099 (16.1) |
| Charlson score | |
| 0 | 4929 (72.4) |
| 1 | 907 (13.3) |
| 2+ | 975 (14.3) |
| Reason for calling, n (%) | |
| Somatic illness | 3509 (51.5) |
| Injury | 1295 (19) |
| Other* | 344 (5) |
| Missing† | 1664 (24.5) |
*Other:For example, psychiatric illness, request for prescription and calls regarding transportation in case of triaged to face-to-face consultation in a previous call.
†Missing: In Denmark it is not mandatory for the healthcare professionals answering the MH1813 to specify the reason for calling.
MH1813, Medical Helpline 1813.