Association between facility type and patients’ perception of service quality
| Variables | Level of hospital | N | Mean (SD) | t | P value |
| Tangibility | Secondary | 399 | 3.125 (0.405) | −4.659 | 0.330 |
| Tertiary | 395 | 3.257 (0.393) | |||
| Reliability | Secondary | 399 | 2.727 (0.591) | −4.424 | 0.066 |
| Tertiary | 395 | 2.902 (0.521) | |||
| Responsiveness | Secondary | 399 | 2.955 (0.652) | −5.989 | 0.241 |
| Tertiary | 395 | 3.221 (0.598) | |||
| Assurance | Secondary | 399 | 2.706 (0.622) | −8.375 | 0.001 |
| Tertiary | 395 | 3.053 (0.544) | |||
| Empathy | Secondary | 399 | 3.543 (0.494) | −9.881 | 0.457 |
| Tertiary | 395 | 3.891 (0.498) | |||
| Overall | Secondary | 399 | 3.011 (0.424) | −8.833 | 0.043 |
| Tertiary | 395 | 3.265 (0.384) |