The Netherlands | Singapore | Corresponding items | Non-corresponding items | ||||||||||||||||
Cluster | Labels | Mean rating | Rating clusters | Bridging values | Items | Number of items | Labels | Mean rating | Rating clusters | Bridging values | Items | Number of items | Number of equal items | % NL | % SG | Number of items only in NL | % NL | Number of items only in SG | % SG |
A | N/A | – | – | – | – | 0 | Costs | 3.35 | Eighth | 0.48 | 7–8, 10, 15, 17–20, 25 | 9 | 0 | 0 | 0 | – | – | 9 | 100 |
B | Patient centredness and accessibility | 3.34 | 6th | 0.41 | 1–25 | 25 | Access | 3.59 | Seventh | 0.49 | 2, 4–6, 9, 11–13, 16, 21–24, 41, 45, 91–92, 94–95, 98–99, 103–104, 111 | 24 | 13 | 52 | 54 | 12 | 48 | 11 | 46 |
C | Safety | 4.01 | 2nd | 0.73 | 84–99 | 16 | Surgical safety | 3.94 | 2nd | 0.44 | 29, 38, 44, 47, 81, 86, 90, 93, 96–97, 114 | 11 | 5 | 31 | 45 | 11 | 69 | 6 | 55 |
D | Interpersonal conduct and expectations | 4.24 | 1st | 0.15 | 26–48 | 23 | Patients experience | 4.05 | 1st | 0.21 | 3, 26–28, 30, 31–37, 39, 40, 42–43, 48, 84–85, 102 | 20 | 16 | 70 | 80 | 7 | 30 | 4 | 20 |
E | Clinical outcomes | 3.88 | 4th | 0.22 | 49–64 | 16 | Clinical outcomes | 3.89 | 3rd | 0.17 | 49, 51–53, 55, 57–61, 63–64, 110 | 13 | 12 | 75 | 92 | 4 | 25 | 1 | 8 |
F | Experienced outcomes | 3.98 | 3rd | 0.43 | 65–83 | 19 | Patient outcomes | 3.82 | 4th | 0.31 | 50, 54, 56, 62, 65–70, 73–76, 80, 82–83, 89, 119, 123 | 20 | 13 | 68 | 65 | 6 | 32 | 7 | 35 |
G | Process and structure | 3.82 | 5th | 0.53 | 100–111 | 12 | Standard of care | 3.56 | 6th | 0.70 | 1, 14, 46, 71–72, 77–79, 88, 100, 101, 105–107, 109 | 15 | 6 | 50 | 40 | 6 | 50 | 9 | 60 |
H | Medical technical acting | 3.27 | 7th | 0.20 | 112–125 | 14 | Surgical process | 3.70 | 5th | 0.42 | 87, 108, 112–113, 115–118, 120–122, 124–125 | 13 | 11 | 79 | 85 | 3 | 21 | 2 | 15 |
NL, The Netherlands; SG, Singapore.