Example of the analysis in two-steps: going from raw data to interpretation of incident and to analytical interpretation in context, code and memo
| Raw data | Interpretation of incident | Analytical interpretation in context | Code | Memo |
| The observation begins in the flow room. The flow room is a small room with two workstations where the coordinator has her seat. There are several information sources hanging on the walls and post-it notes on the computers. The coordinator meets the observer in the flow room after having walked around the ward to check all the patient rooms. | In the physical environment, several different communication tools are gathered within a small area, that is, tools used to summarise, remember and disseminate important information. Information exchange occurs on paper notes stuck to computers, through software and when the coordinator herself walks around the ward. | Information exchange is one part of coordination and can be performed through predefined channels and tools, but also more intuitively through physical meetings within the ward while the manager compares notes to what is experienced. The environment has been adapted for having several different information channels intersecting in one place. | Adapting environment—cluster tools for facilitating information exchange. | The coordinator has gathered information about the current situation in the patient rooms by walking around and taking a look. She then looks at the system level, occupancy lists and information from the other coordinators. If coordination means exercising control, real-life information gathering is probably an important step. |
| The coordinator sits down at a computer and begins counting patients on her paper copy of the occupancy list and in TakeCare (electronic health record). She reports the occupancy in Belport (national occupancy chart) and talks a bit about this. | Counting patients and manually entering the number into the national occupancy report is one of the first things the coordinator does in the morning. | The coordinator gets an idea of the status and distributes it to the rest of the country as information. This is proactive management, as future coordination may become easier if reference can be made to Belport, or if you know that the other units in the country your information. | Information handling. | Reporting your status is a way of exercising control by impacting others perception regarding the situation at your end. |