Table 6

Practical questions to support formation of preference

F2F, face-to-face consultation; VC, virtual consultation.

Theme	Factor	Description	Practical questions to support identification of preference for patients	Practical questions for clinicians to ask patients to support identification of preference
Situation of care	Clinical status	The healthcare complaint the patient experiences, its stability, reversibility and its impact on the patient in conjunction with other complaints.	Does my problem require me to be seen in person? Would having a virtual appointment make things easier for me?	Does your problem require you to be seen in person? Would having a virtual appointment make things easier for you?
	Treatment requirements	The treatment and management of the complaint that is required. The restrictions imposed on the patient.	Can the treatment I need be delivered virtually?	Do you think the treatment you need can be delivered virtually?
	Care pathway	The availability of healthcare to the patient	What do I need from my clinician to support me with a face-to-face or a virtual appointment?	What can I do to support you with a face-to-face or a virtual appointment?
Expectations of care	Desire for contact	Whether the patient / healthcare professional believes the F2F is more of a capable method of care delivery than VC.	Do I think my issue can be best managed by a face-to-face or a virtual appointment? Does my healthcare professional think my issue can be best managed by a face-to-face or a virtual appointment?	Do you think your issue could be best managed by a face-to-face or a virtual appointment? Do you believe I think your issue could be best managed by a face-to-face or a virtual appointment?
	Psychological status	The psychological status of the patient and the impact of this on care across different delivery formats.	How would a virtual appointment affect me? Am I comfortable seeing myself on a screen?	How would a virtual appointment affect you? Would you be comfortable seeing yourself on a screen?
	Previous care	Experience of previous care	Could my previous treatment have been managed successfully virtually?	Do you think your previous treatment could been managed successfully virtually?
	Perceived requirements	The negotiated requirements of the session	How can my problem be managed best? Can my problem be managed by a face-to-face or virtual appointment?	How can your problem be managed best? Can your problem be managed by a face-to-face or virtual appointment?
Demands of care	Care requirements	The requirements of care	What do I need to during my rehab? Can I achieve this?	What does your care require of you? Can you achieve this?
	Social demands	The competing life demands that can interfere with healthcare.	What other things do I need to do that might get in the way of a F2F or VC?	What other things do I need to do that might get in the way of a F2F or VC?
	Consequences of choice	The impact of choice	What do I need to do if I choose a face-to-face or a virtual appointment?	What do you need to do if you choose a face-to-face or a virtual appointment?
Capacity to allocate resources to care	Financial	The ability to free up financial resources	What would the financial impact be for me if I choose a face-to-face or a virtual appointment?	What would the financial impact be for you if you choose a face-to-face or a virtual appointment??
	Infrastructure	Access to material and informational resources	Do I have access to what I need to have a face-to-face or a virtual appointment? Do I understand how to use what is needed for a virtual appointment?	Do you have access to what you need to have a face-to-face or a virtual appointment?? Do you understand how to use what is needed for a virtual appointment?
	Social capacity	Support available through social network	Do I have anyone who could support me with a face-to-face or a virtual appointment?	Do you have anyone who could support you with a face-to-face or a virtual appointment?
	Healthcare system	Sources of healthcare capacity	How can my healthcare professionals support me to access my care with either a face-to-face or a virtual appointment?	How can we support you to access your care with either a face-to-face or a virtual appointment?