Table 3

Summary of participant changes to clinical management during COVID-19 lockdown

Per cent Identifying (n=1026)
Changes to regular healthcare support? n (%)
 Appointments682 (66.5%)
 Medication292 (28.5%)
 Elective surgery122 (11.9%)
 Communication platform183 (17.8%)
 Clinician196 (19.1%)
 Other83 (8.1%)
 No change199 (19.4%)
Platforms used to receive care n (%)
 Social media63 (6.1%)
 Mobile phone app97 (9.5%)
 Email146 (14.2%)
 Telephone467 (45.5%)
 Virtual consultation90 (8.8%)
 Other46 (4.5%)
 No platforms321 (31.3%)
 Face to face care35 (3.4%)
How satisfied are you with the platforms? (n=860) n (%)
 Extremely dissatisfied51 (5.0%)
 Somewhat dissatisfied92 (9.0%)
 Neither satisfied nor dissatisfied303 (29.5%)
 Somewhat satisfied234 (22.8%)
 Extremely satisfied180 (17.5%)
How satisfied are you with using information received via platforms? (n=867) n (%)
 Extremely dissatisfied41 (4.0%)
 Somewhat dissatisfied114 (11.1%)
 Neither satisfied nor dissatisfied306 (29.8%)
 Somewhat satisfied255 (24.9%)
 Extremely satisfied151 (14.7%)
Use platforms after COVID-19? (n=875) n (%)
 No154 (15.0%)
 No, but would welcome other platforms81 (7.9%)
 Not sure, I need more time to use them174 (17.0%)
 Yes466 (45.4%)
  • n=1026 except where otherwise specified.

  • Changed type or frequency of support.