Results of patient questionnaires (data numbers (n) other than ‘the number of patients surveyed’ (see table 1) are due to occasional deficiencies in data collection; p values were determined using variance analysis and t-tests)
| Questions | Values of points available for the question | Mean preintervention score (point) n=889 | Mean postintervention score (point) n=846 | Mean change (point) | Mean change (%) | P value | |
| 1. | Did the pharmacist or pharmacy technician use complicated terms or expressions during the consultation? | 0/1/4 point(s) | 2.94 | 3.31 | +0.37 | +9.09 | <0.001 |
| 2. | Did the pharmacist or pharmacy technician encourage you to ask questions during the consultation? | 2.35 | 3.05 | +0.70 | +17.58 | <0.001 | |
| 3. | Did your pharmacist or pharmacy technician emphasise the important information orally, with written help or graphics? | 3.13 | 3.52 | +0.39 | +9.77 | <0.001 | |
| 4. | How easy or difficult was it for you to understand the instructions given by your pharmacist or pharmacy technician on how to take/use the prescribed medication? | 0–4 point(s) | 3.06 | 3.29 | +0.23 | +5.75 | <0.001 |
| 5. | How much do you feel you know all the important information about your medicines? | 2.04 | 2.26 | +0.22 | +5.58 | 0.002 | |
| 6. | How do you see your state of health? | 1.86 | 2.02 | +0.16 | +4.16 | 0.027 | |
| Total | 24 points | 15.38 | 17.45 | +2.07 | +8.65 | <0.001 | |