Table 2

Response to Japanese HCAHPS items (N=6522)

n (%)
NeverSometimesUsuallyAlwaysData missingNot applicable
Communication with nurses
Q1. During this hospital stay, how often did nurses treat you with courtesy and respect?49 (0.8)196 (3.0)1986 (30.5)4263 (65.4)28 (0.4)
Q2. During this hospital stay, how often did nurses listen carefully to you?34 (0.5)257 (3.9)2075 (31.8)4127 (63.3)29 (0.4)
Q3. During this hospital stay, how often did nurses explain things in a way you could understand?42 (0.6)272 (4.2)2259 (34.6)3915 (60.0)34 (0.5)
Communication with doctors:
Q5. During this hospital stay, how often did doctors treat you with courtesy and respect?50 (0.8)179 (2.7)1549 (23.8)4525 (69.4)219 (3.4)
Q6. During this hospital stay, how often did doctors listen carefully to you?59 (0.9)232 (3.6)1701 (26.1)4291 (65.8)239 (3.7)
Q7. During this hospital stay, how often did doctors explain things in a way you could understand?57 (0.9)283 (4.3)1735 (26.6)4207 (64.5)240 (3.7)
Responsiveness of hospital staff:
Q4. During this hospital stay, after you pressed the call button, how often did you get help as soon as you wanted it?50 (1.0)213 (4.1)1467 (28.1)3429 (65.7)64 (1.2)1299
Q11. How often did you get help in getting to the bathroom or in using a bedpan as soon as you wanted?33 (1.8)109 (5.8)602 (32.1)1050 (56.0)81 (4.3)4647
Hospital environment:
Q8. During this hospital stay, how often were your room and bathroom kept clean?46 (0.7)217 (3.3)1940 (29.7)3966 (60.8)353 (5.4)
Q9. During this hospital stay, how often was the area around your room quiet at night?187 (2.9)731 (11.2)2775 (42.5)2438 (37.4)391 (6.0)
Communication about medicines:
Q13. Before giving you any new medicine, how often did hospital staff tell you what the medicine was for?95 (2.9)145 (4.4)762 (23.2)2238 (68.0)51 (1.5)3231
Q14. Before giving you any new medicine, how often did hospital staff describe possible side effects in a way you could understand?399 (12.1)305 (9.3)1016 (30.9)1490 (45.3)81 (2.5)3231
NoYesData missingNot applicable
Discharge information:
Q16. During this hospital stay, did doctors, nurses or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?838 (14.3)4846 (82.5)190 (3.2)648
Q17. During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?1365 (23.2)4222 (71.9)287 (4.9)648
0–23–56–89–10Data missingNot applicable
Overall hospital rating:
Q18. Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?44 (0.7)291 (4.5)2238 (34.3)3591 (55.1)358 (5.5)
Definitely noProbably noProbably yesDefinitely yesData missingNot applicable
Recommended hospital:
Q19. Would you recommend this hospital to your friends and family?53 (0.8)300 (4.6)3772 (57.8)2027 (31.1)370 (5.7)
  • Not applicable: the number of participants who skipped the item due to the response to the screenig item.

  • HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.