Table 2

Frequency and duration of contact with peer volunteer

 n (%) On average how often did you receive calls from your volunteer in the first 3 months? n=341 Twice weekly 22 (6.5) Weekly 192 (56.3) 2nd weekly 53 (15.5) Monthly 5 (1.5) It varied 69 (20.3) On average how often did you receive calls from your volunteer after the first 3 months? n=331 Twice weekly 8 (2.5) Weekly 38 (11.6) 2nd weekly 90 (27.5) Monthly 87 (26.6) It varied 108 (32.5) How did you feel about the frequency of calls you received? n=332 About right 283 (85.3) Too often 33 (9.9) Not often enough (I would have liked more calls) 16 (4.8) On average how long did these calls last? n=332 0–5 min 43 (13.0) 6–10 min 105 (31.6) 11–20 min 108 (32.5) Longer than 20 min 44 (13.3) It varied 32 (9.6) When did the calls from your volunteer stop (in weeks)? n=317 1 2 (0.6) 2–4 27 (8.5) 5–8 28 (8.8) 9–12 weeks 15 (4.7) 13–16 weeks 35 (11.0) 17–20 weeks 30 (9.5) 21–25 weeks 35 (11.0) 26 100 (31.5) Greater than 26 weeks 45 (14.2) If the calls stopped who decided to stop the calls? n=295 We agreed together 111 (37.6) Volunteer decided 64 (21.7) I decided 57 (19.3) Do not remember 48 (16.3) Other 15 (5.1) Did you ever call the volunteer yourself? n=335 Yes 137 (40.9) Did you ever contact the volunteer yourself in another way? n=341 Yes 215 (63.0) Other type of contact n=215 Text message (short message service) 201 (93.4) Email 12 (5.6) Other (eg, Facebook, WhatsApp, WeChat, Post) 12 (5.6) If you contacted your volunteer, can you recall the number of times? n=188 1 38 (20.4) 2 54 (29.0) 3 30 (16.1) 4 8 (4.3) 5 30 (16.1) 6–20 26 (14.1)