Table 2

Frequency and duration of contact with peer volunteer

n (%)
On average how often did you receive calls from your volunteer in the first 3 months? n=341
 Twice weekly22 (6.5)
 Weekly192 (56.3)
 2nd weekly53 (15.5)
 Monthly5 (1.5)
 It varied69 (20.3)
On average how often did you receive calls from your volunteer after the first 3 months? n=331
 Twice weekly8 (2.5)
 Weekly38 (11.6)
 2nd weekly90 (27.5)
 Monthly87 (26.6)
 It varied108 (32.5)
How did you feel about the frequency of calls you received? n=332
 About right283 (85.3)
 Too often33 (9.9)
 Not often enough (I would have liked more calls)16 (4.8)
On average how long did these calls last? n=332
 0–5 min43 (13.0)
 6–10 min105 (31.6)
 11–20 min108 (32.5)
 Longer than 20 min44 (13.3)
 It varied32 (9.6)
When did the calls from your volunteer stop (in weeks)? n=317
 12 (0.6)
 2–427 (8.5)
 5–828 (8.8)
 9–12 weeks15 (4.7)
 13–16 weeks35 (11.0)
 17–20 weeks30 (9.5)
 21–25 weeks35 (11.0)
 26100 (31.5)
 Greater than 26 weeks45 (14.2)
If the calls stopped who decided to stop the calls? n=295
 We agreed together111 (37.6)
 Volunteer decided64 (21.7)
 I decided57 (19.3)
 Do not remember48 (16.3)
 Other15 (5.1)
Did you ever call the volunteer yourself? n=335
 Yes137 (40.9)
Did you ever contact the volunteer yourself in another way? n=341
 Yes215 (63.0)
Other type of contact n=215
 Text message (short message service)201 (93.4)
 Email12 (5.6)
 Other (eg, Facebook, WhatsApp, WeChat, Post)12 (5.6)
If you contacted your volunteer, can you recall the number of times? n=188
 138 (20.4)
 254 (29.0)
 330 (16.1)
 48 (4.3)
 530 (16.1)
 6–2026 (14.1)