Frequency and duration of contact with peer volunteer
| n (%) | |
| On average how often did you receive calls from your volunteer in the first 3 months? n=341 | |
| Twice weekly | 22 (6.5) |
| Weekly | 192 (56.3) |
| 2nd weekly | 53 (15.5) |
| Monthly | 5 (1.5) |
| It varied | 69 (20.3) |
| On average how often did you receive calls from your volunteer after the first 3 months? n=331 | |
| Twice weekly | 8 (2.5) |
| Weekly | 38 (11.6) |
| 2nd weekly | 90 (27.5) |
| Monthly | 87 (26.6) |
| It varied | 108 (32.5) |
| How did you feel about the frequency of calls you received? n=332 | |
| About right | 283 (85.3) |
| Too often | 33 (9.9) |
| Not often enough (I would have liked more calls) | 16 (4.8) |
| On average how long did these calls last? n=332 | |
| 0–5 min | 43 (13.0) |
| 6–10 min | 105 (31.6) |
| 11–20 min | 108 (32.5) |
| Longer than 20 min | 44 (13.3) |
| It varied | 32 (9.6) |
| When did the calls from your volunteer stop (in weeks)? n=317 | |
| 1 | 2 (0.6) |
| 2–4 | 27 (8.5) |
| 5–8 | 28 (8.8) |
| 9–12 weeks | 15 (4.7) |
| 13–16 weeks | 35 (11.0) |
| 17–20 weeks | 30 (9.5) |
| 21–25 weeks | 35 (11.0) |
| 26 | 100 (31.5) |
| Greater than 26 weeks | 45 (14.2) |
| If the calls stopped who decided to stop the calls? n=295 | |
| We agreed together | 111 (37.6) |
| Volunteer decided | 64 (21.7) |
| I decided | 57 (19.3) |
| Do not remember | 48 (16.3) |
| Other | 15 (5.1) |
| Did you ever call the volunteer yourself? n=335 | |
| Yes | 137 (40.9) |
| Did you ever contact the volunteer yourself in another way? n=341 | |
| Yes | 215 (63.0) |
| Other type of contact n=215 | |
| Text message (short message service) | 201 (93.4) |
| 12 (5.6) | |
| Other (eg, Facebook, WhatsApp, WeChat, Post) | 12 (5.6) |
| If you contacted your volunteer, can you recall the number of times? n=188 | |
| 1 | 38 (20.4) |
| 2 | 54 (29.0) |
| 3 | 30 (16.1) |
| 4 | 8 (4.3) |
| 5 | 30 (16.1) |
| 6–20 | 26 (14.1) |