Percentage distribution of items for satisfaction with nursing care in admitted patients at GPH
| Item | Not at all satisfied n (%) | Barely satisfied n (%) | Quite satisfied n (%) | Very satisfied n (%) | Completely satisfied n (%) |
| 1. The amount of time nurses spent with patient | 0 | 4 (1.4) | 42 (14.4) | 179 (61.5) | 66 (22.7) |
| 2. How capable nurses were at their job | 0 | 1 (0.3) | 16 (5.5) | 156 (53.6) | 118 (40.5) |
| 3. There always being a nurse around when needed | 0 | 2 (0.7) | 58 (19.9) | 164 (56.4 | 67 (23.0) |
| 4. The amount nurses knew about patient care | 0 | 1 (0.3) | 38 (13.1) | 193 (66.3) | 59 (20.3) |
| 5. How quickly nurses came when patient called them | 0 | 1 (0.3) | 30 (10.3) | 123 (42.3) | 137 (47.1) |
| 6. The way the nurses made patient feel at home | 0 | 1 (0.3) | 47 (16.2) | 187 (64.3) | 56 (19.2) |
| 7. The amount of information nurses gave to patient about their condition and treatment | 0 | 5 (1.7) | 124 (42.6) | 102 (35.1) | 60 (20.6) |
| 8. How often nurses checked to see if patients were well | 0 | 1 (0.3) | 27 (9.3) | 176 (60.5) | 87 (29.9) |
| 9. Nurses’ helpfulness | 0 | 1 (0.3) | 26 (8.9) | 192 (66.0) | 72 (24.7) |
| 10. The way nurses explained things to patient | 1 (0.3) | 0 | 29 (10.0) | 166 (57.0) | 95 (32.6) |
| 11. How nurses helped put patient relatives or friends’ minds at rest | 0 | 0 | 41 (14.1) | 161 (55.3) | 89 (30.6) |
| 12. Nurses’ manner in going about their work | 0 | 0 | 12 (4.4) | 111 (38.1) | 167 (57.4) |
| 13. The type of information nurses gave to patient about his/her condition and treatment | 0 | 3 (1.0) | 97 (33.3) | 157(54) | 34 (11.7) |
| 14. Nurses’ treatment of patient as an individual | 0 | 1 (0.3) | 14 (4.8) | 78 (26.8 | 197 (67.7) |
| 15. How nurses listened to patient worries and concerns | 0 | 1 (0.3) | 55 (18.9) | 196 (67.4) | 39 (13.4) |
| 16. The amount of freedom patient was given on the ward | 0 | 0 | 83 (28.5) | 170 (58.4) | 38 (13.1) |
| 17. How willing nurses were to respond to patient requests | 0 | 2 (0.7) | 51 (17.5) | 177 (60.8) | 61(21) |
| 18. The amount of privacy nurses gave patient | 0 | 0 | 36 (12.4) | 78 (26.8) | 177 (60.8) |
| 19. Nurses’ awareness of patient needs | 0 | 3 (1.0) | 130 (44.7) | 130 (44.7) | 28 (9.6) |
GPH, Gansu Provincial Hospital.