Table 3

Themes, categories and subcategories

ThemeCategorySubcategory
Adjusting to a novel medium of communicationAltered Practice WorkflowStreamlined communication
Improved interdisciplinary cooperation
Unpredictable workload
Accepting the Digital SocietyExpectations to be digital
Improved digital experience over time
Safe and Secure for PatientsImproved management of certain patient groups
Accessible continuity
Digitally filtered primary careDoesn’t Suit Everyone and EverythingNot suitable for all patient queries
Digital communication as a partial solution
An incomplete system
Fears and Benefits of Digital CommunicationIncomplete information transfer
Ambivalence and uncertainty
Superhuman capacity
Affects the patient–provider relationship