Table 3

Visit outcomes as defined by physicians at the end of a visit

Visit outcomeNumber of visits%
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Successfully completed visit; no follow-up needed819757.3
Successfully completed visit; patient to follow-up if needed355124.8
Incomplete visit; patient advised to come in-person8075.6
Cancelled visit5423.8
Active visit4443.1
Incomplete; tech issues1571.1
Incomplete; no response from patient1100.8
Incomplete; patient advised to go to emergency department540.4
Incomplete; patient advised to go to urgent care clinic330.2
Incomplete; other20.0